Booking & Cancellation Policy

RATES AND PRICES

All rates and prices quoted are subject to availability. Prices are subject to change until full payment is received and voucher(s) are issued. Prices that are quoted include all taxes and fees unless we advise otherwise. New information.

Private Day Trips or Group Day Trips

  • At time of booking 50% deposit of the total amount will be processed
  • 7 days before the departure the remaining 50% is to be settled
  • Cancellation & Refunds are based on the Cancellation Policy below
  • If you wish to settle the total price differently please contact us at info@venezdiscover.com

Packaged Multi-Day Trips

  • At time of booking a 10% deposit of the total amount will be processed
  • 180 days before the departure 30% of the total amount is to be settled
  • 120 days before the departure 30% of the total amount is to be settled
  • 60 days before the departure the remaining 30% of the total amount is to be settled
  • Cancellation & Refunds are based on the Cancellation Policy below
  • If you wish to settle the total price differently please contact us at info@venezdiscover.com

YOUR VOUCHER AND DEPARTURE POINT

Private Day Trips or Group Day Trips

Please present your voucher 15-20 minutes before departure to the driver or guide at the departure point of your tour. The location of the departure point can be found in the description of the tour and is stated on your booking confirmation. We can not be held responsible for clients showing up late for their tours.

Packaged Multi-Day Trips

Your Trip Manager will always have your details, please present your Passport when identifying yourself at the hotel. The location of the departure point can be found in the description of the tour and is stated on your booking confirmation. We can not be held responsible for clients showing up late for their tours.

Transportation Services

Please present your voucher 15-20 minutes before departure to the driver at the departure point. The location of the departure point has to be advised at the time of booking. We can not be held responsible for clients showing up late for their transfer.

Availability

The travel products and services sold through this site are subject to availability and can be withdrawn without notice. Private Day Trip, Group Day Trip, or Packed Multi-Day Trip is confirmed when full payment is received.

Important

We request that you carefully check the dates on your voucher and to contact us immediately if these are not correct.

CANCELLATION POLICY

Private Day Trips or Group Day Trips

  • Cancellation more than 7 days in advance is fully refundable
  • Cancellation up to 48 hours prior to departure date: 50% of the total amount plus administration fees that might be imposed
  • Cancellation less than 24 hours prior to the departure date and time or no-show: 100% of the total amount

Packaged Multi-Day Trips

  • Cancellation more than 30 days in advance is fully refundable
  • Cancellation up to 14 days prior to departure date: 50% of the total amount plus administration fees that might be imposed
  • Cancellation less than 7 days prior to the departure date and time or no-show: 100% of the total amount

Transportation Services

  • Cancellation more than 7 days in advance is fully refundable
  • Cancellation up to 48 hours prior to departure date: 50% of the total amount plus administration fees that might be imposed
  • Cancellation less than 24 hours prior to the departure date and time or no-show: 100% of the total amount
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